Downstream: Process & Technology: Enabling Commercial Success

Headquartered in Philadelphia, Pennsylvania, Sunoco is part of the Energy Transfer Partners, L.P. family of companies. Sunoco engaged Opportune’s Process and Technology practice to implement an integrated Energy Trade Risk Management (ETRM) System solution to support their Retail and Marketing business function.

As Sunoco’s business model was evolving, Sunoco faced the challenge of re-tooling its IT infrastructure and applications portfolio.  Sunoco was replacing their mainframe-based legacy applications with current technology and integrated solutions.  Along with the changes in the technology landscape, Sunoco was looking for opportunities to improve its business processes, which were heavily dependent on the constraints imposed by its legacy systems. The need for a single, integrated solution providing full front-to-back office capabilities was identified as a key goal in upgrading Sunoco’s application portfolio to meet the demands of its evolving business model.

Opportune conducted a Proof of Concept exercise to assess the capabilities of the selected ETRM solution, which included the specification and modeling of relevant business scenarios, analysis of the results, and identification of gaps and mitigation strategies.  Opportune also provided Functional and Technical Project Management of the implementation phase.  The Opportune team acted as Subject Matter Experts (SME) in the areas of master data collection and set up, physical and financial deal capture, pricing, scheduling and logistics, and risk reporting and credit.  During the implementation, Opportune modeled, tested, and enabled Sunoco’s Power Users by assisting in the development and review of the to-be business processes and documentation materials.  Opportune also developed interfaces to terminal automation, pricing, and downstream back office systems.  Opportune provided training on the to-be business processes and participated in a 30-day User Acceptance Test phase leading up to the go-live.  Post go-live, Opportune supported the business for a 60-day period.

Our clients look to us for informed, actionable analysis that supports a quest for operational excellence and superior business results that should be expected from a top technology consulting firm. Whether our clients need to improve operational efficiency, need assistance with risk control and energy risk management, seek to deploy or update technology systems, or undertake a business transformation, we have the expertise to offer our clients substantial, clear-sighted technology consulting recommendations and strategic support.