Downstream
Energy & Utilities
Software Development Life Cycle (SDLC)
Technical Support & Architecture
Business Process Analysis & Optimization
Systems Integration & Data Management
Sushma is a Director in Opportune LLP’s Energy Supply & Trading practice. She has spent the past over nine years designing, implementing custom solutions, and supporting and maintaining ETRM integration applications and leading RightAngle technical support teams. Sushma previously worked for L&T InfoTech Enterprise Practice. Prior to her experience with Wipro Technologies as a software engineer, Sushma also brings three years of energy and utilities industry experience leading teams through multiple concurrent software development life cycles, including design, implementation, delivery, and support of custom software solutions for downstream operations.
Relevant experiences include analysis of business processes to develop accurate and efficient solutions to fit operational business requirements. Sushma has performed various roles in projects in the area of leading technical support team, including software development, technical support, business analyst, and software architect. On downstream client engagements, Sushma has worked as a primary RightAngle technical support lead, involved in directing a team of technical subject matter experts, designing and implementing custom integrated solutions, technical planning and implementing RightAngle upgrade from S15 to S20.
Before joining Opportune, Sushma worked at Wipro Technologies taking individual ownership for implementing integration application for major energy clients. She also involved in resolving the incident tickets, problem and changes in INT, UAT and PROD Servers. She also participated in the Microsoft case and performed analysis on the problem, performed case study-related BizTalk server related issues, performed the impact analysis of all incidents, change and problem ticket as to how they fit in to the existing system and what impact they will have in the system performance and response.
Coordination with team members assigning work according to the workload, daily monitoring jobs, troubleshooting job failures, and troubleshooting stored procedure errors.
Directing technical subject matter experts, designing and implementing custom integrated solutions, and technical planning for RightAngle upgrades from S15 to S20.
Architecting and implementing system integrations for terminal automation systems, pipeline nominations and custody tickets, and price feed integrations using Microsoft BizTalk Server and .NET C#.
Executing technical implementation, impact analyses, and troubleshooting across integration applications, incident tickets, and servers in INT, UAT, and PROD environments.
