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ETRM Support

Empowering Success in Energy Trading and Risk Management. Opportune's ETRM support is crucial for success.

Effective ION RightAngle support is essential for success in the complex world of energy trading and risk management (ETRM). Our team combines deep industry expertise with cutting-edge technology to offer seamless RightAngle trading and risk system solutions. We provide comprehensive support across all areas: functional, operations, infrastructure, interfaces, and continuous system improvement. Experience a responsive, detail-oriented, reliable, and scalable service that adds real value to your operations, helping you manage trading and risk with confidence and efficiency.

Our Expertise

With over fifteen years of hands-on experience, Opportune excels in implementing, operating, managing, upgrading, and supporting ION RightAngle ETRM solutions. Our team is committed to delivering top-quality service, ensuring quick responses and resolutions to critical business issues. Opportune's Process & Technology practice enhances operational efficiency and drives business growth through innovative and strategic solutions.

Functional Support

RightAngle Functional Support offers comprehensive assistance in managing and optimizing trading operations within the RightAngle system, ensuring accurate and efficient transaction processing. The goal is to enhance user experience and ensure reliable system performance. Our RightAngle support team bridges the knowledge gap within your organization, offering:

  • Collaboration: Work with business resources to understand transactions or issues requiring functional support. Manage support requests, prioritize, assign resources, and update incidents.
  • Commitment to Quality and Service Levels: Ensure prompt, accurate issue resolution with frequent communication.
  • User Training and Support: Empower users to use the RightAngle ETRM system effectively with knowledge transfer and best practices.
  • RightAngle Configuration and Customization: Optimize system settings, suggest report customizations, and discuss new commercial, risk, and logistics requirements.
ETRM Support

Operations Support

Operational support extends beyond system monitoring; it offers clients hands-on assistance to ensure their systems are fully functional. This support is crucial for the successful integration of RightAngle in supporting your business processes. Opportune provides clients with the following services:

  • Task Monitoring: Monitor and manage scheduled processes to ensure optimal data flow and revenue generation.
  • Performance Metrics: Analyze performance metrics such as scheduled tasks and system latency to prevent issues.
  • Audit Compliance: Adhere to audit compliance by providing necessary data, assisting with audit requests, and updating processes as needed.
  • Account Month Close: Assist in closing the accounting month and ensuring transactions are sent to your external accounting system.
  • Data and Role Management: Manage master, cross-reference, and lookup data efficiently. Maintain user security roles and licenses to ensure system integrity.
  • On-Call Support: Provide on-call after-hours support to respond to critical issues promptly.
  • Governance Reports: Generate status reports and metrics for management, adhering to governance procedures.
ETRM Support

Infrastructure Support

Our Infrastructure Support team leverages extensive experience in maintaining, monitoring, and implementing solutions for optimal performance in existing and new infrastructure for a seamless RightAngle user experience. Our ETRM support professionals add value through:

  • Patch Management: Identify, assess, and deploy patches to keep your systems secure and up-to-date.
  • Performance Monitoring: Use advanced tools to resolve bottlenecks and enhance system performance.
  • Server and Service Monitoring: Integrate vendor solutions to prevent issues and ensure uninterrupted service across your infrastructure.
  • Database Maintenance: Perform backups, integrity checks, and maintenance with tailored SQL scripts.
  • New Setups and Upgrades: Seamlessly procure, provision, and configure new servers while integrating them with your existing systems.
  • Performance Alerts: Quickly respond to critical alerts, ensuring your infrastructure stays optimal.
ETRM Support

Interface Support

Custom interfaces enable companies to seamlessly feed transactional data into RightAngle or automate business processes, increasing efficiency. At Opportune, we have extensive experience supporting a variety of interfaces across all areas such as T4, DTN, Marketview. Opportune can assist in interface support by providing the following services:

  • Break Fixes: Resolve issues with RightAngle-facing interface components.
  • Code Management: Maintain code repositories and deploy changes per IT protocols.
  • Middleware Collaboration: Collaborate with middleware support teams on data translation and validating end-to-end processes.
ETRM Support

Continuous System Improvement

In an enterprise environment, continuous system improvement is essential for maintaining a competitive edge and achieving operational excellence. Our comprehensive approach ensures that your RightAngle systems align with your business objectives and adapt to evolving market demands. Opportune delivers continuous system improvements to your business through:

  • Strategic Planning: Develop upgrade strategies tailored to your long-term goals, ensuring RightAngle evolves with your business.
  • Thorough Assessment: Conduct comprehensive evaluations of your current RightAngle system to identify gaps and anticipate future demands.
  • Enhanced Performance: Optimize your processes and integrate existing and emerging technologies to enhance the performance of your RightAngle systems.
  • Smooth Transition: Manage upgrades and changes to RightAngle seamlessly, ensuring compatibility, minimizing disruptions, and addressing training needs.
  • Custom Solutions: Implement custom scripts and tools to address unique challenges and optimize the functionality of your RightAngle environment.
  • Data Integrity: Ensure the integrity and reliability of your data via standardized process and data health checks.
ETRM Support

Insights

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Kent Landrum

Kent Landrum

Partner
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When you choose Opportune, you gain access to seasoned professionals who not only listen to your needs, but who will work hand in hand with you to achieve established goals. With a sense of urgency and a can-do mindset, we focus on taking the steps necessary to create a higher impact and achieve maximum results for your organization.

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