Following a major commercial systems transformation, a leading U.S. propane distributor with operations across the country faced challenges maintaining consistent operational execution across trading, logistics, and accounting processes. This was due to an entirely remote implementation due to COVID, employee turnover, and lack of employee adoption.
While the new platform improved visibility and automation, day-to-day operational performance varied across locations. Leadership and users lacked standardized metrics to monitor operational health, identify data quality issues, and hold teams accountable for key activities across the trade lifecycle. The organization needed a structured approach to measure operational performance, quickly identify issues such as inventory reconciliation discrepancies and cost anomalies, and improve user accountability across offices.
Opportune was engaged to provide ongoing operational support and business process outsourcing services focused on strengthening accountability and improving day-to-day execution across the organization’s commercial operations.
Working closely with leadership and operational teams, Opportune implemented a KPI-driven operational performance framework supported by centralized monitoring tools and targeted process improvement initiatives.
Key elements of the engagement included:
When you choose Opportune, you gain access to seasoned professionals who not only listen to your needs, but who will work hand in hand with you to achieve established goals. With a sense of urgency and a can-do mindset, we focus on taking the steps necessary to create a higher impact and achieve maximum results for your organization.